Shipping policy
Processing Time
All orders are processed and dispatched either the same business day (for orders placed before 2:00 PM AEST) or the next business day. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Method
We currently offer Express Shipping only to ensure you receive your products quickly and reliably.
Delivery Timeframes
- Metropolitan Areas: 1-2 business days
- Regional Areas: 2-3 business days
- Remote Areas: 3-5 business days
Please note that these timeframes begin once your order has been dispatched, not when the order is placed.
Tracking Information
A tracking number will be provided via email once your order has been dispatched. You can use this number to monitor the status and location of your delivery.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
Delivery Issues
In the rare event that your package is lost or damaged during transit, please contact our customer service team at junebotanica.health within 7 days of the expected delivery date.
Undeliverable Orders
If a package is returned to us as undeliverable due to an incorrect address or failure to collect from a postal facility, you will be responsible for the cost of reshipping.
